Returns must be in "new" condition within 15 days of purchase along with evidence of purchase and purchase date. The product or accessories must not have been removed or the box attempted to be opened. The customer is responsible for the return shipping cost. 
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Any items returned that fails to meet the criteria above may lead to no refunds. 
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Factory defective items will be exchanged for a new unit at no cost. The customer is responsible for the return shipping cost and will be refunded once the products has been inspected to confirm the unit is an defective item. Please call (714) 259-0662 or email us at info@ironquad.com and we will assist you in the return process.